Policies and Procedures

We desire to provide the best care for our patients, and that requires proper planning and procedures.

Before your visit, make note of any concerns or symptoms you wish to discuss. Bring appropriate information, such as your blood pressure and blood sugar readings. Bring an accurate list of your medications, vitamins, supplements, etc. Have any outside medical records forwarded to us well in advance.

Please arrive at least 10 minutes early to your routine or follow up appointments and make sure you have your up to date insurance card. For new patients visits and/or an annual exam, we recommend patients arriving 30 minutes early to complete any forms and administrative tasks. You can find forms online by clicking the “Meet the Doctors” link and selecting your doctor. Please print, complete, and bring them to your visit.

If you need to cancel or reschedule an appointment, please give us at least one business day’s notice by calling the office at 214-692-8541 or sending us a message through patient portal. You may leave a message if need be. We reserve the right to charge you a no-show or late cancellation fee.

After your appointment, you should expect to hear from us with your results within a few days, either by phone call, mail, or your through your portal. Rarely will it take longer. Your patient portal is a secure and and privacy-protected method to communicate. If you haven’t heard from us or have any concerns about your visit, please call us. Prescriptions are typically provided at the time of your visit. If you are running out of a medication, it is probably time for a visit. We do not refill medications after hours or on the weekends.

Our phone line is available 24 hours a day including weekends. Follow the prompts and leave a message. The on-call physician will usually return your call within 30 minutes. If you have an emergency, dial 911 or have someone take you to the closest emergency room.  Don’t wait for us to call you back. The patient portal can be accessed 24 hours a day but don’t expect a prompt response.

Please immediately notify us after you’ve been released from a hospital, rehabilitation center, or skilled nursing facility. Depending on the severity of your illness, we will need to see you within one or two weeks.

Children should be closely supervised while in the office and their presence in the exam room may be distracting. Animals are not invited in the office.

Questions about any bill can be directed to our billing department.


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