We plan to reopen our clinic on Monday, Feb. 22nd, realizing that problems with water and electrical service may continue. Please plan to start your trip to our office early, aim to arrive at least 20 minutes prior to your appointment, and bring a cell phone so you can call in once you arrive on the parking lot.
If you think you have COVID-19, please reach out to your provider as you may be a candidate for intravenous monoclonal antibody therapy.
We are testing for active infection in our clinic. Contact your provider if you’d like to be tested. We are collecting a nasal swab and sending it out for processing. The result won’t be available until the next business day. We are charging $25 for this service and you can expect to pay this fee. The processing lab will charge your insurer and they typically get fully compensated. If not covered, you will owe them $125.
Regarding COVID vaccines: Dallas County residents may register for a vaccine at dallascounty.org/covid-19/covid-19-vaccination.php. If you live in another county, check with your health department. We are hopeful that we will have vaccines to give to our patients, but we do not have a start date yet. You may have success by checking with your local pharmacy. Keep your eyes and ears open and look for communications from your insurer including Medicare. You may check back here periodically and look for messages we may send to your portal. Thanks for being patient.
Medical Specialists Associated is open for routine care and office visits. You will be given instructions as you schedule your appointment. Given the ongoing COVID-19 pandemic, we continue caring for our patients and staff in a safe manner, following the advice of our government, the Centers for Disease Control, and other local and national experts. Upon arrival to our parking lot, you will park in a specific spot, stay in your car, and follow instructions on the signs to contact our staff. You will be screened and allowed into the clinic as appropriate. Only one caregiver may come in with you.
We are also conducting telemedicine visits using your mobile smart phone or computer with a camera and microphone. This can even be done through your Patient Portal and the Healow app or another method (Facetime, Zoom, Doxy.me, Teams, etc.) We encourage you to set up your portal if you have not done so. We might also treat you by phone call or an electronic communication (encounter through your portal). We will be charging for these professional services according to Medicare and insurance guidelines. Most insurers have expanded their coverage for non-face-to-face encounters and even waved co-pays during the pandemic.
We are screening all patients prior to granting access to the office. YOU WILL BE TURNED AWAY IF YOU HAVE NOT BEEN GIVEN PERMISSION TO COME TO THE OFFICE. Below is a list of potential COVID-19 symptoms.
- Shortness of breath or difficulty breathing
- Fever (100.4 F or higher)
- Muscle pain
- Sore throat
- New loss of taste or smell
- Nausea, vomiting, or diarrhea
- Confusion or altered mental status
Please report any contact you’ve had with anyone known or suspected to have COVID-19 illness.
Please update your contact and insurance information when scheduling an appointment. We ask that you arrive in the parking lot 20 minutes (or more if you have mobility issues) prior to your appointed time. You need to bring your mobile phone so that you can contact us when you arrive.
You must wear a mask at all times while in the office, as does any companion. We intend to minimize the time you spend in any common area. Some of our services may not be available or altered to meet the current needs. Please practice social distancing by staying 6 feet away from others as much as possible. Proper hand and cough hygiene is expected. Instructions are posted throughout the office.
We are not prescribing Plaquenil or it’s generic equivalent, hydroxychloroquine, at this time; nor are we prescribing Dexamethasone. Antibody testing is controversial and should be discussed with your provider.
The doctors and staff of Medical Specialists Associated are here to care for you. We will continue to take your phone calls, communicate with your other doctors, refill your medications, and advise you on other health issues. We may ask you to postpone any routine or non-urgent care. You will be seen by a provider as needed.
If you desire an appointment or need us, you may initiate an encounter through your Patient Portal. You can access that on your smart phone with the Healow application or by clicking the “Patient Portal” at the top of this page. We will handle it during our regular business hours.
If you don’t use your portal or smart phone app, or if you have urgent need, then call and leave your provider a message. Dial 214-692-8541 and follow the prompts to get to your provider as you may have done in the past. We remain “on-call” 24 hours each day including weekends and holidays.
Of course, if you believe you have an emergency, dial 911 and allow the paramedics to direct you to the appropriate next level of care. That’s better than trying to drive yourself to the closest Emergency Department.
Please visit www.coronavirus.gov and read the “30 Days to Slow the Spread of Coronavirus (COVID-19)” instructions. More information is at http://www.cdc.gov/coronavirus/2019-ncov . Patients can talk to a nurse about the epidemic by calling the Texas Health Resources nurse hotline: 682-236-7601.
Serving North Texas since 1971
With extensive and comprehensive training, we are a team of board-certified internists ready to keep you healthy. We provide primary care for adolescents and adults.
What Our Patients Say
“I was a new patient and am very happy with the choice. The staff are nice & the office is in an easy to find building (no suite to look for).”N. N.
“There are a variety of doctor skills and all are connected to other specialists when needed. The staff is very helpful and many have been employed there for over a decade.”R. F.
“I’ve been going to them for more than thirty years and that’s because they really go out of their way to make sure I’m taken care of. ”F. H.
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